New Delhi, June 22: The National Highways Authority of India (NHAI) has issued comprehensive directions to all wayside amenities along national highways to prioritise the development and operational readiness of vehicle repair and breakdown assistance facilities.
The directive is aimed at significantly strengthening roadside support infrastructure across India’s national highway network and ensuring timely assistance to commuters in the event of vehicle breakdowns or emergencies.
Strengthening Roadside Safety and Support
NHAI stated that the availability of reliable and prompt repair services is a critical component of highway safety and user convenience. With increasing traffic density and rising long-distance travel, the authority has emphasized the need for robust and accessible roadside support systems.
The initiative is expected to reduce travel disruptions, minimize traffic congestion caused by stalled vehicles, and improve overall efficiency in highway operations.
Key Focus Areas
Under the directive, wayside amenities are encouraged to:
- Ensure availability of dedicated vehicle repair and maintenance services
- Provide trained personnel capable of handling common breakdown situations
- Maintain essential spare parts and emergency repair equipment
- Facilitate towing and emergency assistance services where required
- Strengthen coordination mechanisms for faster response times
Enhancing User Experience
The authority highlighted that improving roadside service infrastructure is essential for enhancing the overall travel experience on national highways. Reliable breakdown assistance not only improves commuter confidence but also contributes to smoother traffic movement and reduced accident risks.
Part of Broader Highway Modernisation Effort
The initiative forms part of NHAI’s ongoing efforts to modernize highway infrastructure and upgrade user amenities across the country. These measures are aligned with the broader vision of developing safer, more efficient, and more commuter-friendly national highways.
The authority reiterated its commitment to continuously improving service standards and ensuring that highway users have access to essential support services throughout their journeys.
